Comprehensive Initial Assessment
Your journey with us starts with a thorough initial assessment. We take the time to listen to your concerns, understand your medical history, and gain insights into your unique pain experience. This comprehensive evaluation lays the foundation for a personalized and effective treatment plan.
Scheduling your first appointment
When your physician refers you to our clinic or you contact us yourself, you will speak with our Patient Relationship Coordinator and Clinic Manager, Kristine. She will schedule a time and date that works best for you with one of our Pain Management providers. Following your initial conversation, Kristine will mail you a New Patient Folder that contains more information about our practice and the forms you’ll need to fill out for your first appointment. If you have any questions about the forms or need help filling them out, we are happy to assist.
The day before your appointment, clinic staff will give you a reminder call. Please arrive 30 minutes prior to your scheduled appointment and be sure to bring the following: Your completed New Patient Packet A current medication list Your insurance card Recent imaging if you have it A form of personal identification with a photo on it (a driver’s license or ID card)
When You Arrive
Upon arrival please be sure to check in with the front desk and give your completed forms and other requested documents to the front desk scheduler. If you still have incomplete information in your new patient packet, please let staff know at this time so that they may help you complete it. You will be given a privacy policy form and a medication agreement form to read and sign. Please be prepared to pay your copay at this time.
In the Exam Room
One of our friendly Medical Assistants will lead you to the exam room. They will take your vitals and discuss your reason for the visit. Your appointment with the doctor will last approximately 45 minutes. Following your consultation with your physician, a scheduling specialist will set up your next appointment.
Napa Pain institute Policies
Navigating the complexities of insurance coverage and treatment costs can be overwhelming when you’re seeking care. At Napa Pain Institute, we recognize that you want clarity and reassurance. Rest assured, our certified office staff is here to address any questions about coverage and costs. Whether you’re wondering about your coverage or the financial aspects, we’re dedicated to providing you with the information you need to make informed decisions. Your well-being is our priority, and we’re committed to ensuring you receive the treatment you need at the most affordable cost.
Napa Pain Institute is an approved Medicare provider. We also accept most private insurance and workers compensation.
We strive to provide each patient with the time and attention they deserve during their scheduled appointments. If you find yourself running late, please notify us as soon as possible. While we will make every effort to accommodate you, late arrivals may result in a shortened appointment to avoid inconvenience for other patients.
When a patient misses a scheduled appointment without providing prior notice, it affects both our healthcare professionals and other patients who could have utilized that time. To maintain the integrity of our schedule and ensure everyone receives timely care, we have a no-show policy in place.
Documents for patients
Our Commitment
At the Napa Pain Institute, we are proud to offer the best, safest, and most effective treatments we can, for our patients, and our community.
Coordination of care
We work closely with our patients’ primary care physicians, and other specialty providers, to offer coordinated, whole-patient care to those who need it.
for every patient
At the Napa Pain Institute, we embrace diversity and ensure that every patient receives compassionate and personalized care tailored to their individual needs.
Real Stories of Hope & Healing
Our Patients share their journeys
David B.
“She changed the quality of my life so drastically and in such a positive way I can honestly tell people that she and Napa Pain Institute changed my life.”
Carolyn C.
“I highly, highly recommend Napa Pain Institute for anyone dealing with chronic or acute pain. They will find you a solution. And they are all wonderful.
Bruce F.
“I would easily give them and their facility the highest rating. They care and you are always treated with respect”.
Jeff B.
"I transferred to Napa Pain Institute 3 years ago and it was the best thing I have ever done."
Surgery Locations
Napa Surgery Center
3444 Valle Verde Dr, Napa, CA 94558 (707) 252-9669
Queen of the Valley hospital
1000 Trancas Street, Napa, CA 94558 (707) 252-4411
