What To Expect - Napa Pain InstituteNapa Pain Institute

Whether you are new to the Napa Pain Institute, or have received your care from us for years, we want to make your journey through chronic pain management as easy to navigate as possible.

YOUR FIRST VISIT TO THE NAPA PAIN INSTITUTE

New Patient Steps

1

Scheduling Your First Appointment

When your physician refers you to our clinic or you contact us yourself, you will speak with our Patient Relationship Coordinator, Kelly. She will schedule a time and date that works the best for you with one of our Pain Management providers. Following your initial conversation, Kelly will mail you a New Patient Folder that contains more information about our practice and the forms you’ll need to fill out for your first appointment. If you have any questions about the forms or need help filling them out, we are happy to assist.

2

Preparing for Your First Appointment

The day before your appointment, clinic staff will give you a reminder call. Please arrive 30 minutes prior to your scheduled appointment and be sure to bring the following:

Your completed New Patient Packet
A current medication list
Your insurance card
Recent imaging if you have it
A form of personal identification with a photo on it (a driver’s license or ID card)

3

When You Arrive

Upon arrival please be sure to check in with the front desk and give your completed forms and other requested documents to the front desk scheduler. If you still have incomplete information in your new patient packet, please let staff know at this time so that they may help you complete it. You will be given a privacy policy form and a medication agreement form to read and sign. Please be prepared to pay your copay at this time.

4

In the Exam Room

One of our friendly Medical Assistants will lead you to the exam room. They will take your vitals and discuss your reason for the visit. Your appointment with the doctor will last approximately 45 minutes. Following your consultation with your physician a scheduling specialist will set up your next appointment.

Meet Kelly

Kelly is our Patient Relationship Coordinator and will be your partner through every step of the process, before, and during your first appointment. Whether you’re ready to schedule an appointment, or you simply have some questions, she’s here to help. You may reach Kelly at 707-252-9675.

As your treatment at the Napa Pain Institute continues, we may ask you to provide us with more information, or share information with you — find more forms and information on the Patient Resources page.

Learn More

Our Commitment

At the Napa Pain Institute, we are proud to offer the best, safest, and most effective treatments we can, for our patients, and our community.

Our Commitment to Coordination of Care

We work closely with our patients’ primary care physicians, and other specialty providers, to offer holistic, whole-patient care to those who need it. Learn more about our Coordination of Care approach on the PDF here.

Our Commitment to Whole-Patient Health Care

We are deeply committed to the safety of our patients, our community, and our practice. We provide a urine drug test to all new patients, and to existing patients at regular intervals. Learn more about our safe prescribing practice in your new patient packet, or in the PDF here.

Our Partners

We work closely with Napa Surgery Center and Neurovations to offer our patients world-class pain care.

Napa Surgery Center

Our physicians perform all interventional and surgical procedures at the nearby Napa Surgery Center. NSC is an independent Surgery Center, which many of our patients find easier to navigate than larger hospitals. Have more questions about the Surgery Center? Give us a call at (707) 252-9675.

Neurovations Clinical Research

Our physicians work with Neurovations Clinical Research to offer our patients the opportunity to participate in advanced clinical trials, for new therapies for pain and neurologic disease. There are pamphlets available in the Napa Pain Institute waiting room on all of our current clinical trials. You can also learn more at neurovations.com.